Effective November 4, 2026
If your kitchen organizer is not right for you, contact us within 30 calendar days after delivery. We will help you arrange a return.
What can be returned?
For a change-of-mind return, keep the item unused, with its original packaging and any included accessories. You may inspect it to decide whether it suits you. Items damaged through misuse or altered after delivery are not eligible for a change-of-mind return. These conditions do not remove your rights if an item is faulty.
Start with an email
- Email [email protected] within 30 days of delivery. Include your order number and the item you want to return. If there is a quality problem, damage or an incorrect item, attach clear photos if possible.
- Customer service will review your request within 2 business days and email the current overseas return warehouse address and instructions. Please contact us before sending anything back.
- Pack the item securely and use the address provided in that email. Keep your shipping receipt and tracking number.
Our registered business address is our operating office. It is not the return warehouse. Return locations can change, so please use the current address supplied by customer service for your order.
Who pays the return postage?
If you change your mind, choose the wrong size or no longer want the item, you pay the return shipping cost. For a quality defect, transit damage or an incorrect item sent by us, we cover the return shipping. Contact us first so we can arrange the appropriate shipping method or reimbursement. We do not charge a restocking fee.
Refund timing
After the return arrives, we inspect it and complete the refund review within 2 business days. We email you the decision. Once approved, we process the refund within 5 business days to the original payment method. Your bank or payment provider may need extra time to show the credit.
An eligible full return refunds the amount paid for the returned item and any applicable tax charged on it. Original delivery is free. For change-of-mind returns, return postage remains your responsibility. If there is a problem with the returned condition, we will explain it before determining any adjustment.
Damaged, faulty or incorrect items
Please email us as soon as you notice a problem. Keep the item and packaging while we review it. We will arrange a suitable replacement or refund and cover return shipping when the issue is our responsibility. Contact us about faults even if the standard return window has passed; applicable consumer rights still apply.
Changes, cancellations and follow-up
Need to change or cancel an order? Email us promptly. We will check whether preparation or dispatch can still be stopped. Once shipped, use the return process. If a refund has been issued but has not appeared, check with your payment provider and email us with your order number so we can help trace it.
Contact
Store operator: Chenzhou Chunranfang Trading Co., Ltd.
Registered and operating address: Room 1102, Building 4, Yujing Huating, No. 27 Jiansheli, Jiansheli Community, Beihu Subdistrict, Beihu District, Chenzhou, Hunan 423000, China.
Legal representative: Xu Xiaoqing
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time).