Effective November 4, 2026
This policy explains how OTHVYN handles information when you browse, order kitchen organizers or contact us. OTHVYN is operated by Chenzhou Chunranfang Trading Co., Ltd. You can reach us at [email protected].
Information we use
When you order, we use the contact details, delivery address, items ordered and payment status needed to complete your purchase. If you create an account or contact support, we also use your account details and the messages you send us.
Our website may record your IP address, browser, device, pages visited and technical errors to keep the store working and help prevent fraud. Payment information is handled by the payment provider selected at checkout. Please do not send card details or passwords by email.
Why we need it
We use this information to process orders, arrange delivery, answer questions, handle returns and refunds, maintain accounts and meet accounting and legal obligations. We may also use technical information to troubleshoot the website and protect customers from misuse.
Cookies
WordPress and WooCommerce use cookies to remember sessions, accounts and shopping carts. You can manage cookies in your browser, although blocking essential cookies may stop parts of checkout or account access from working.
Who receives information
We share information as needed with hosting and website service providers, payment processors, fulfillment partners and delivery companies. For example, a carrier needs your delivery address to bring your order to you. We may also disclose information when required by law or to investigate fraud. We do not sell your personal information for money.
Storage and security
We retain order and support records for as long as needed to complete services, resolve disputes and meet legal recordkeeping requirements. Our business is based in China and service providers may process information in other countries. We use reasonable safeguards, but no online system can guarantee complete security.
Your choices
Contact [email protected] to ask about accessing, correcting or deleting your information, or to exercise privacy rights available where you live. We may need to verify that a request belongs to you. Some transaction records must be kept for legal reasons. You can also ask us about opting out of any applicable advertising use.
The store is intended for adult shoppers. If a child has provided personal information, contact us so we can review and remove it as appropriate. We will update this page when our practices change.
Contact and business details
Store operator: Chenzhou Chunranfang Trading Co., Ltd.
Registered and operating address: Room 1102, Building 4, Yujing Huating, No. 27 Jiansheli, Jiansheli Community, Beihu Subdistrict, Beihu District, Chenzhou, Hunan 423000, China.
Legal representative: Xu Xiaoqing
Email: [email protected]
Customer service: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time).